Frequently Asked Questions
Everything you need to know about your mountain bike parts and orders.
How long does shipping take for mountain bike parts?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
Do you offer a warranty on high-performance components?
Yes, all our components are covered by the original manufacturer's warranty. This typically covers defects in materials and workmanship for 1-2 years depending on the brand.
What is your return policy for unused parts?
We offer a 30-day return policy for any unused and uninstalled parts in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How do I know if a part is compatible with my bike?
Compatibility details such as axle spacing, diameter, and mounting standards are listed in the product specifications. If you are unsure, please reach out to our technical team with your bike's make and model.
Do you ship internationally?
Currently, we ship to customers across North America. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
Are the products listed on the site genuine?
Absolutely. TBS Bike Parts only sources directly from authorized distributors and manufacturers to ensure you receive 100% authentic, high-quality cycling gear.